Flight Cancellation

Flight cancellation terms vary by airline, route, fare type and booking conditions. Customers should check the cancellation rules before completing a purchase.

How to request a cancellation

Contact our customer support team using the details provided on this website. Provide your booking reference and passenger details so we can locate the reservation and review the applicable rules.

What happens next?

We will check whether the ticket is refundable, partially refundable, credit-eligible or non-refundable. Any applicable airline or agency charges will be explained before a cancellation is processed.

Important

Submitting a cancellation request does not itself guarantee a refund. The final outcome depends on the applicable booking conditions and law.